ORDER INFO
HOW MUCH NOTICE DO YOU NEED FOR A CUSTOM CAKE? Typically at least 14 days’ notice, however – during our busy season we may require more notice, especially cakes with labor intensive decorations. We cannot predict how many cake orders we will receive in any given day, so it’s best to start the ordering process at least 3 weeks ahead of time.
WHAT DO YOU CONSIDER A ‘CUSTOM’ OR ‘SPECIALTY’ CAKE? Any cake that contains one or more of the following: fondant decorations, tiered cakes, 2D cut-out cakes, free hand drawings, or other labor intensive decorations as determined by a cake decorator. This also applies to custom cookies and custom cupcakes.
DO YOU HAVE BIRTHDAY CAKES AVAILABLE IN STORE TO PICK-UP SAME DAY? Yes - we offer 8”, 10”, and ¼ sheet birthday style cakes in store that can be personalized with writing. They are typically decorated with frosting flowers or balloons, or with seasonal/novelty decorations. We also offer 6” cakes with novelty designs, or 7” tortes and cheesecakes that can also be personalized with writing. Call ahead to ensure we haven’t sold out for the day.
WHERE CAN I FIND YOUR CAKE SIZES AND FLAVORS? You can find them online here: http://www.whitesbakeryandcafe.com/specialty-cakes.html or by calling one of our stores.
CAN I PLACE AN ORDER ONLINE? We do not have an online ordering system. We encourage you to submit a request for quote through our website here: http://www.whitesbakeryandcafe.com/custom-cake-quotes.html and our cake consultant will reply with availability and options.
I SUBMITTED A REQUEST FOR A QUOTE ON YOUR WEBSITE BUT HAVE NOT HEARD BACK YET. WHO CAN I CONTACT FOR HELP?
You can always contact our Brockton store at 508-584-5100 ext 105 to follow up on a request. We typically respond to online requests same day, and the latest within 24-48 hours. Emails occasionally get filtered to the spam folder, so if you haven’t heard from us in a couple days, give us a call to follow up.
I WENT IN TO A STORE TO PLACE AN ORDER FOR A CUSTOM CAKE AND THE ASSOCIATE REFERRED ME TO CONTACT THE CAKE CONSULTANT. WHY DO I NEED TO DO THIS? WHY AREN’T YOUR STORE FRONT ASSOCIATES ABLE TO TAKE MY ORDER?
Custom cakes can be complicated and our store front associates are not cake decorators. They are trained to know the basics but there are many questions that need to be asked to ensure you get the cake you envision. We have a cake consultant at our Brockton store who handles all of our custom requests.
We want to ensure your custom cake is perfect. We want you to love it, we want your guests to love it and we want you to come back to White’s for all your special occasion cakes. So please reach out to our cake consultant, at 508-584-5100 ext 105, or by email at cakes@whitesbakeryandcafe.com and we would be happy to help you!
DO YOU MAKE WEDDING CAKES? White's no longer makes custom wedding cakes.
DO YOU OFFER CAKE TASTINGS? Unfortunately, we no longer take appointments for cake tastings. The majority of our cakes are available to purchase in store or we can make up cupcakes with different flavor combinations if you place a special order.
WHAT IS YOUR CANCELLATION POLICY?
We receive a very large amount of requests for special orders every week and we are only able to accept a certain amount. When you cancel an order with enough notice, we are able to accommodate another customer’s request. When a last minute cancellation is made, we are not able to make up for the lost sale, thus the cancellation fee. In order to maintain a manageable work load and maintain the quality of our work, we must enforce this policy.
If you cancel with:
Any changes (design, flavor, size, etc) must be made with at least 4 days’ notice. Change requests cannot be guaranteed and are subject to our production schedule/availability.
Verbal cancellation is required - we do not accept cancellations or change requests via email (sometimes they go to junk mail). You must call or stop by in person to cancel.
MERCHANDISE CREDIT POLICY:
Any discrepancy with a product after it has left our store must be documented with a photo of the product which clearly shows the discrepancy and emailed to us, or by returning the product to our store within 48 hours of pick-up. Merchandise credits will not be honored without proof of discrepancy. We do not issue refunds. NO EXCEPTIONS.
We do not give credits unless a mistake was made on our part. Mistakes DO NOT include décor details such as (but not limited to) color shades/tones, writing font, décor placement, etc. This is strictly enforced by our creative freedom policy. We require all customers picking up orders to inspect their items, and sign their order slip to acknowledge there were no mistakes or discrepancies before it leaves the store. Refusal to sign will waive any right to receive a store credit for mistakes.
WHAT DO YOU CONSIDER A ‘CUSTOM’ OR ‘SPECIALTY’ CAKE? Any cake that contains one or more of the following: fondant decorations, tiered cakes, 2D cut-out cakes, free hand drawings, or other labor intensive decorations as determined by a cake decorator. This also applies to custom cookies and custom cupcakes.
DO YOU HAVE BIRTHDAY CAKES AVAILABLE IN STORE TO PICK-UP SAME DAY? Yes - we offer 8”, 10”, and ¼ sheet birthday style cakes in store that can be personalized with writing. They are typically decorated with frosting flowers or balloons, or with seasonal/novelty decorations. We also offer 6” cakes with novelty designs, or 7” tortes and cheesecakes that can also be personalized with writing. Call ahead to ensure we haven’t sold out for the day.
WHERE CAN I FIND YOUR CAKE SIZES AND FLAVORS? You can find them online here: http://www.whitesbakeryandcafe.com/specialty-cakes.html or by calling one of our stores.
CAN I PLACE AN ORDER ONLINE? We do not have an online ordering system. We encourage you to submit a request for quote through our website here: http://www.whitesbakeryandcafe.com/custom-cake-quotes.html and our cake consultant will reply with availability and options.
I SUBMITTED A REQUEST FOR A QUOTE ON YOUR WEBSITE BUT HAVE NOT HEARD BACK YET. WHO CAN I CONTACT FOR HELP?
You can always contact our Brockton store at 508-584-5100 ext 105 to follow up on a request. We typically respond to online requests same day, and the latest within 24-48 hours. Emails occasionally get filtered to the spam folder, so if you haven’t heard from us in a couple days, give us a call to follow up.
I WENT IN TO A STORE TO PLACE AN ORDER FOR A CUSTOM CAKE AND THE ASSOCIATE REFERRED ME TO CONTACT THE CAKE CONSULTANT. WHY DO I NEED TO DO THIS? WHY AREN’T YOUR STORE FRONT ASSOCIATES ABLE TO TAKE MY ORDER?
Custom cakes can be complicated and our store front associates are not cake decorators. They are trained to know the basics but there are many questions that need to be asked to ensure you get the cake you envision. We have a cake consultant at our Brockton store who handles all of our custom requests.
We want to ensure your custom cake is perfect. We want you to love it, we want your guests to love it and we want you to come back to White’s for all your special occasion cakes. So please reach out to our cake consultant, at 508-584-5100 ext 105, or by email at cakes@whitesbakeryandcafe.com and we would be happy to help you!
DO YOU MAKE WEDDING CAKES? White's no longer makes custom wedding cakes.
DO YOU OFFER CAKE TASTINGS? Unfortunately, we no longer take appointments for cake tastings. The majority of our cakes are available to purchase in store or we can make up cupcakes with different flavor combinations if you place a special order.
WHAT IS YOUR CANCELLATION POLICY?
We receive a very large amount of requests for special orders every week and we are only able to accept a certain amount. When you cancel an order with enough notice, we are able to accommodate another customer’s request. When a last minute cancellation is made, we are not able to make up for the lost sale, thus the cancellation fee. In order to maintain a manageable work load and maintain the quality of our work, we must enforce this policy.
If you cancel with:
- More than 7 days’ notice – Order cancelled with at least one full week's notice will be compensated with a full refund.
- 2-7 days’ notice – Orders cancelled within a week to 2 days' notice of pick up date will be compensated with a merchandise credit for paid amount. REFUNDS WILL NOT BE ISSUED.
- Less than 2 days’ notice – Order cancelled or significantly changed on short notice (TWO or less days prior to pick up date) will be compensated with a store credit minus a 30% cancellation fee. REFUNDS WILL NOT BE ISSUED.
Any changes (design, flavor, size, etc) must be made with at least 4 days’ notice. Change requests cannot be guaranteed and are subject to our production schedule/availability.
Verbal cancellation is required - we do not accept cancellations or change requests via email (sometimes they go to junk mail). You must call or stop by in person to cancel.
MERCHANDISE CREDIT POLICY:
Any discrepancy with a product after it has left our store must be documented with a photo of the product which clearly shows the discrepancy and emailed to us, or by returning the product to our store within 48 hours of pick-up. Merchandise credits will not be honored without proof of discrepancy. We do not issue refunds. NO EXCEPTIONS.
We do not give credits unless a mistake was made on our part. Mistakes DO NOT include décor details such as (but not limited to) color shades/tones, writing font, décor placement, etc. This is strictly enforced by our creative freedom policy. We require all customers picking up orders to inspect their items, and sign their order slip to acknowledge there were no mistakes or discrepancies before it leaves the store. Refusal to sign will waive any right to receive a store credit for mistakes.
CAKE DESIGNS/DECORATIONS
I HAVE A PICTURE OF A CAKE I WOULD LIKE WHITE'S TO MAKE - ARE YOU ABLE TO REPLICATE IT? We will try our best to accommodate your request and come as close as possible to your desired design, but please keep in mind exact replications are not possible. Each of our talented cake decorators has their own style and technique. Like handwriting, no two designs are the same.
I WOULD LIKE TO MATCH A SPECIFIC COLOR TO MY CAKE – HOW CAN YOU ENSURE IT WILL BE EXACTLY WHAT I WANT? The only way to guarantee an exact color match is to bring us a physical swatch or sample of the color desired. Emailing us a picture is not acceptable for exact color matching, as computer monitors and printers all vary. Even describing a color such as coral can be tricky. Our decorator may think of coral as an orangey-pink color, you may think it’s more pinky-orange. Color is very subjective, so we ask that if the colors on your cake are an integral part of the design, please bring us a swatch.
DO YOU OFFER EDIBLE IMAGE SCANS/PHOTOS ON CAKES? Yes, we can scan almost any high quality image you provide onto edible rice paper. Simple scans are an extra $15 per sheet of edible paper used (approx. 8.5”x10” size). Please allow at least 48 hours notice for basic cake requests with scans. If you are bringing us a photo to use, we ask that you do not leave original or one-of-a kind photos – please make a copy of your photo and leave the copy with us. If you are emailing us a picture to use, please make sure it is good quality and in a file we can open (pdf, jpeg, png, word). Keep in mind, our scanner software is not able to edit or enhance images other than simple cropping. If you send us a picture that has a watermark on the background, or something you don’t want included – we are not able to remove it. Your picture will appear EXACTLY as it looks when you provide it.
DO YOU MAKE WEDDING CAKES? White’s is no longer makes custom wedding cakes.
DO YOU RENT CUPCAKE TOWERS? We do not rent cupcake towers, but we do sell them. We sell 3, 4 or 5 tier stands and typically need a couple weeks’ notice to ensure we have them in stock. The 3 and 4 tier stands are made of white Styrofoam. The 5 tier stand is made of a heavy white plastic.
I WOULD LIKE TO MATCH A SPECIFIC COLOR TO MY CAKE – HOW CAN YOU ENSURE IT WILL BE EXACTLY WHAT I WANT? The only way to guarantee an exact color match is to bring us a physical swatch or sample of the color desired. Emailing us a picture is not acceptable for exact color matching, as computer monitors and printers all vary. Even describing a color such as coral can be tricky. Our decorator may think of coral as an orangey-pink color, you may think it’s more pinky-orange. Color is very subjective, so we ask that if the colors on your cake are an integral part of the design, please bring us a swatch.
DO YOU OFFER EDIBLE IMAGE SCANS/PHOTOS ON CAKES? Yes, we can scan almost any high quality image you provide onto edible rice paper. Simple scans are an extra $15 per sheet of edible paper used (approx. 8.5”x10” size). Please allow at least 48 hours notice for basic cake requests with scans. If you are bringing us a photo to use, we ask that you do not leave original or one-of-a kind photos – please make a copy of your photo and leave the copy with us. If you are emailing us a picture to use, please make sure it is good quality and in a file we can open (pdf, jpeg, png, word). Keep in mind, our scanner software is not able to edit or enhance images other than simple cropping. If you send us a picture that has a watermark on the background, or something you don’t want included – we are not able to remove it. Your picture will appear EXACTLY as it looks when you provide it.
DO YOU MAKE WEDDING CAKES? White’s is no longer makes custom wedding cakes.
DO YOU RENT CUPCAKE TOWERS? We do not rent cupcake towers, but we do sell them. We sell 3, 4 or 5 tier stands and typically need a couple weeks’ notice to ensure we have them in stock. The 3 and 4 tier stands are made of white Styrofoam. The 5 tier stand is made of a heavy white plastic.
CAKE CARE INSTRUCTIONS
When you pick-up your cake, please be sure to hold the box from the bottom – not the sides! You do not want to risk ruining the sides of the cake.
I AM TRAVELING A LONG DISTANCE WITH MY CAKE - HOW CAN I MAKE SURE IT ARRIVES SAFELY? We recommend that your cake be placed on a flat, level surface such as the floor, trunk or back of an SUV. Bringing along something that can keep your box from sliding during transport is helpful. Blankets, towels or other items tucked next to the cake box can keep it in place. If you have to place your cake on a seat, make sure you can keep the cake level by tucking blankets or coats under the box so it does not lean. In warmer months, make sure your vehicle is cool/air-conditioned. Frosting, fillings, or fondant decorations can become soft and unstable when exposed to heat and humidity.
I AM NOT SERVING MY CAKE RIGHT AWAY - WHERE SHOULD I STORE IT? Somewhere cool! If you will not be serving your cake within an hour of picking it up, please keep it refrigerated. If you do not have access or room in a refrigerator, you can store it (keep in the box) in a large cooler with ice packs, or by placing ice packs around the box. Please keep in mind, repeatedly moving a cake from cool to warm temperatures could result in decorations becoming soft or unstable and fillings to become soft, which can create leaning or sliding of cake layers/tiers, condensation on the frosting, colors bleeding, etc.
WHAT'S THE BEST WAY TO CUT A LARGE ROUND CAKE OR TIERED CAKE? For cakes larger than 7” round, we suggest cutting slices as illustrated in the diagram below to ensure you get the most servings. For tiered cakes, start with the top tier and move you way down. Please note that there are wooden dowels placed in the tiered cakes to secure them – remove before serving.
I AM TRAVELING A LONG DISTANCE WITH MY CAKE - HOW CAN I MAKE SURE IT ARRIVES SAFELY? We recommend that your cake be placed on a flat, level surface such as the floor, trunk or back of an SUV. Bringing along something that can keep your box from sliding during transport is helpful. Blankets, towels or other items tucked next to the cake box can keep it in place. If you have to place your cake on a seat, make sure you can keep the cake level by tucking blankets or coats under the box so it does not lean. In warmer months, make sure your vehicle is cool/air-conditioned. Frosting, fillings, or fondant decorations can become soft and unstable when exposed to heat and humidity.
I AM NOT SERVING MY CAKE RIGHT AWAY - WHERE SHOULD I STORE IT? Somewhere cool! If you will not be serving your cake within an hour of picking it up, please keep it refrigerated. If you do not have access or room in a refrigerator, you can store it (keep in the box) in a large cooler with ice packs, or by placing ice packs around the box. Please keep in mind, repeatedly moving a cake from cool to warm temperatures could result in decorations becoming soft or unstable and fillings to become soft, which can create leaning or sliding of cake layers/tiers, condensation on the frosting, colors bleeding, etc.
WHAT'S THE BEST WAY TO CUT A LARGE ROUND CAKE OR TIERED CAKE? For cakes larger than 7” round, we suggest cutting slices as illustrated in the diagram below to ensure you get the most servings. For tiered cakes, start with the top tier and move you way down. Please note that there are wooden dowels placed in the tiered cakes to secure them – remove before serving.
DELIVERY INFO
DO YOU DELIVER? Unfortunately, White's no longer offers delivery. We apologize for any inconvenience!
PRODUCT/ALLERGY/DIETARY INFO
WHAT IS THE DIFFERENCE BETWEEN YOUR ‘TRADITIONAL’ FROSTING AND YOUR ‘FRENCH BUTTERCREAM’ FROSTING? Our Traditional frosting is very sweet, thick and sugary – like a traditional birthday cake frosting. Our French Buttercream frosting is lighter, not quite as sweet and smoother in texture.
WHAT IS THE DIFFERENCE BETWEEN YOUR WHITE CAKE AND YELLOW CAKE?
Our White cake is a lighter and fluffier cake with a subtle vanilla flavor (a traditional wedding cake flavor), while our Yellow cake is a bit more moist, with a more discernable vanilla flavor.
DO YOU OFFER ANY GLUTEN FREE ITEMS?
White’s Bakery is not a Gluten Free facility, however we do offer a few products that are GF. If you are looking for a GF birthday or special occasion cake, we make a GF vanilla or chocolate cake that can be decorated (cupcakes also available by special order). We also make a Chocolate Decadence torte which is made with almond flour, and we carry this in our stores daily (call ahead to ensure availability). Please use your best judgement – again, we are not a GF bakery and some of these products may come in contact with other items that contain gluten.
DO YOU MAKE ANY SUGAR FREE PRODUCTS? At this time we do not offer any sugar free items.
ARE ANY OF YOUR PRODUCTS COMPLETELY NUT FREE AND SAFE FOR SOMEONE WITH A SEVERE ALLERGY? White’s is not a nut free bakery. We try our very best to accommodate customers with special allergy concerns and make sure our equipment, utensils and work space have been properly sanitized – however, we use nuts in many products and cannot guarantee that an item has not been in contact with small or trace amounts of nuts. Please use your best judgement when ordering.
ARE ANY OF YOUR CAKES DAIRY FREE? All of our cakes contain either eggs and/or dairy (milk products).
DO YOU HAVE NUTRITIONAL INFORMATION AVAILABLE? We do not calculate the nutritional information for any products, but we are happy to provide a list of ingredients at your request.
WHAT IS THE DIFFERENCE BETWEEN YOUR WHITE CAKE AND YELLOW CAKE?
Our White cake is a lighter and fluffier cake with a subtle vanilla flavor (a traditional wedding cake flavor), while our Yellow cake is a bit more moist, with a more discernable vanilla flavor.
DO YOU OFFER ANY GLUTEN FREE ITEMS?
White’s Bakery is not a Gluten Free facility, however we do offer a few products that are GF. If you are looking for a GF birthday or special occasion cake, we make a GF vanilla or chocolate cake that can be decorated (cupcakes also available by special order). We also make a Chocolate Decadence torte which is made with almond flour, and we carry this in our stores daily (call ahead to ensure availability). Please use your best judgement – again, we are not a GF bakery and some of these products may come in contact with other items that contain gluten.
DO YOU MAKE ANY SUGAR FREE PRODUCTS? At this time we do not offer any sugar free items.
ARE ANY OF YOUR PRODUCTS COMPLETELY NUT FREE AND SAFE FOR SOMEONE WITH A SEVERE ALLERGY? White’s is not a nut free bakery. We try our very best to accommodate customers with special allergy concerns and make sure our equipment, utensils and work space have been properly sanitized – however, we use nuts in many products and cannot guarantee that an item has not been in contact with small or trace amounts of nuts. Please use your best judgement when ordering.
ARE ANY OF YOUR CAKES DAIRY FREE? All of our cakes contain either eggs and/or dairy (milk products).
DO YOU HAVE NUTRITIONAL INFORMATION AVAILABLE? We do not calculate the nutritional information for any products, but we are happy to provide a list of ingredients at your request.
GENERAL INFO
WHY DID I RECEIVE AN EMAILED RECEIPT WHEN I DID NOT PROVIDE MY EMAIL ADDRESS? Our POS register system and credit card processing merchant is Square, Inc. When a customer provides personal info such as an email address to ANY other business that also uses a Square POS system, the info is saved within Square. So – while White’s Bakery does not collect or use your email address for anything – Square still has the information. Unfortunately, White’s does not have any control over this feature, and we understand unwanted emails can be very annoying. To disable the emailed receipts feature, scroll to the very bottom of the email and click on the link that says ‘Manage Email Preferences’ to opt-out of the feature.
WHO CAN I CONTACT REGARDING WHOLESALE? White’s is not currently accepting any other wholesale accounts.
WHO DO I CONTACT REGARDING A DONATION OR SPONSORSHIP? Please submit an online request here: http://www.whitesbakeryandcafe.com/contact-us.html for any donation requests. We have a limited monthly budget for donations and we receive a very large amount of requests every week. We would love to be able to contribute to everyone’s cause, but it is not possible. Keep in mind, White’s does not typically donate large cakes, or other labor intensive product (custom cookies, cupcakes, etc).
DO YOU OFFER DISCOUNTS ON LARGE ORDERS? We do not offer bulk discounts on large order items, particularly cakes, cupcake and/or cookies. The only products we offer a bulk discount on are for mini pastries (regular cannoli, eclair, cream puff, chocolate decadence, cheesecake, carrot cake) on orders of 20 dozen or more.
WHO CAN I CONTACT REGARDING WHOLESALE? White’s is not currently accepting any other wholesale accounts.
WHO DO I CONTACT REGARDING A DONATION OR SPONSORSHIP? Please submit an online request here: http://www.whitesbakeryandcafe.com/contact-us.html for any donation requests. We have a limited monthly budget for donations and we receive a very large amount of requests every week. We would love to be able to contribute to everyone’s cause, but it is not possible. Keep in mind, White’s does not typically donate large cakes, or other labor intensive product (custom cookies, cupcakes, etc).
DO YOU OFFER DISCOUNTS ON LARGE ORDERS? We do not offer bulk discounts on large order items, particularly cakes, cupcake and/or cookies. The only products we offer a bulk discount on are for mini pastries (regular cannoli, eclair, cream puff, chocolate decadence, cheesecake, carrot cake) on orders of 20 dozen or more.