FAQs
CAKE DESIGNS/DECORATIONS
DO YOU OFFER EDIBLE IMAGE SCANS/PHOTOS ON CAKES?
Yes, we can scan almost any high quality image you provide onto edible rice paper. Simple scans are an extra $15 per sheet of edible paper (approx. 8.5”x10” size). Please allow at least 48 hours notice for basic cake requests with scans. If you are bringing us a photo to use, we ask that you do not leave original or one-of-a kind photos – please make a copy of your photo and leave the copy with us. If you are emailing us a picture to use, please make sure it is good quality and in a file we can open (pdf, jpeg, png,). Keep in mind, our scanner software is not able to edit or enhance images other than simple cropping. If you send us a picture that has a watermark on the background, or something you don’t want included – we are not able to remove it. Your picture will appear EXACTLY as it looks when you provide it.
ORDER INFO
DO YOU HAVE BIRTHDAY CAKES AVAILABLE IN STORE TO PICK-UP SAME DAY?
Yes - we offer 8” and 10" birthday style cakes in store that can be personalized with writing. They are typically decorated with frosting flowers or balloons, or with seasonal/novelty decorations. We also offer 6” cakes with novelty designs, or 7” Tortes and Cheesecakes that can also be personalized with writing. Call ahead to ensure we haven’t sold out for the day.
I SUBMITTED AN INQUIRY ON YOUR WEBSITE BUT HAVE NOT HEARD BACK YET. WHO CAN I CONTACT FOR HELP?
You can contact our Brockton store at 508-584-5100 to follow up on a request. We typically respond to online requests the same day, but during busy times could take up to 48 hours.
DO YOU MAKE TIERED CAKES OR WEDDING CAKES?
White's no longer makes tiered cakes or custom wedding cakes.
DO YOU OFFER CAKE TASTINGS?
Unfortunately, we do not.
CAKE CARE INSTRUCTIONS
I AM TRAVELING A LONG DISTANCE WITH MY CAKE - HOW CAN I MAKE SURE IT ARRIVES SAFELY?
We recommend that your cake be placed on a flat, level surface in your vehicle. Blankets, towels or other items tucked next to the cake box can help keep it in place. If you have to place your cake on a seat, make sure you can keep the cake level by tucking blankets or coats under the box so it does not lean. In warmer months, make sure your vehicle is cool/air-conditioned. Frosting, fillings, or decorations can become soft and unstable when exposed to heat and humidity.
I AM NOT SERVING MY CAKE RIGHT AWAY - WHERE SHOULD I STORE IT?
Somewhere cool! If you will not be serving your cake within an hour of picking it up, please keep it refrigerated. If you do not have access or room in a refrigerator, you can store it (keep in the box) in a large cooler with ice packs, or by placing ice packs around the box. Please keep in mind, repeatedly moving a cake from cool to warm temperatures could result in decorations becoming soft or unstable and fillings to become soft, which can create leaning or sliding of cake layers, condensation on the frosting, color bleeding, etc.
DELIVERY INFO
DO YOU DELIVER?
Unfortunately, White's does not offer delivery.
PRODUCT ALLERGY/DIETARY INFO
WHAT IS THE DIFFERENCE BETWEEN YOUR ‘TRADITIONAL’ FROSTING AND YOUR 'BUTTERCREAM’ FROSTING?
Our Traditional frosting is very sweet, thick and sugary – like a traditional birthday cake frosting. Our Buttercream frosting is lighter and smoother in texture.
DO YOU OFFER ANY GLUTEN FREE ITEMS?
White’s Bakery is not a Gluten Free facility, however we do offer a few products that are GF. If you are looking for a GF birthday or special occasion cake, we make a GF vanilla or chocolate cake that can be decorated (cupcakes also available by special order). Please use your best judgement – again, we are not a GF bakery and some of these products may come in contact with other items that contain gluten.
DO YOU MAKE ANY SUGAR FREE PRODUCTS?
At this time we do not offer any sugar free items.
ARE ANY OF YOUR PRODUCTS COMPLETELY NUT FREE AND SAFE FOR SOMEONE WITH A SEVERE ALLERGY?
White’s is not a nut free bakery. We try our very best to accommodate customers with special allergy concerns and make sure our equipment, utensils and work space have been properly sanitized – however, we use nuts in many products and cannot guarantee that an item has not been in contact with small or trace amounts of nuts. Please use your best judgement when ordering.
ARE ANY OF YOUR CAKES DAIRY FREE?
All of our cakes contain either eggs and/or dairy (milk products).
DO YOU HAVE NUTRITIONAL INFORMATION AVAILABLE?
We do not calculate the nutritional information for any products, but we are happy to provide a list of ingredients at your request.